Frequently Asked Questions
Is Brazilian Shop an online-only store?
Yes. Brazilian Shop USA Corp is based in the United States and operates exclusively online. We do not have a physical retail store in the United States or Brazil.
Where are products shipped from?
Products are shipped from the United States or Brazil, depending on the item. Check the shipping-origin banner on each product page before placing your order.
How can I find shipping information?
Please review our Shipping Policy for shipping information and our page explaining how our international shipping works.
How can I track my order?
Your tracking code is sent after dispatch. If you need help locating it, contact us at contact@brazilianshop.net.
How do I request a return?
Contact BRAZILIAN SHOP first at contact@brazilianshop.net. You do not need to log in to an account. All returns require prior authorization. Please review our Return and Refund Policy for eligibility, conditions and instructions before sending any item.
Where should I send an authorized return?
The return destination depends on where the product was shipped from. Contact us for authorization and instructions before shipping your return.
For products shipped from Brazil:
BRAZILIAN SHOP
Rod. Amaral Peixoto KM 111, QD12 CS12
São Pedro da Aldeia, RJ, CEP 28945-010
Brazil
For products shipped from the United States:
BRAZILIAN SHOP - C/O eFulfillment service - returns
807 Airport Access Rd
Traverse City, MI 49686
United States
Is the Pompano Beach business address the U.S. return address?
No. Our business address is 1661 E Sample Rd, STE C-3, Pompano Beach, FL 33064-6279, United States. It is not a physical retail store. Authorized returns of products shipped from the United States go to the Traverse City address listed above.
What should I do if my item arrives damaged or incorrect?
Inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect. Please review our Return and Refund Policy for further information.
How can I contact Brazilian Shop?
Email: contact@brazilianshop.net
Phone: +1 (954) 798-1816